Reducing Fraud: Text Analytics in the Insurance Industry

Insurance fraud is a worldwide problem. The numbers are staggering. According to the FBI, in the U.S. alone, insurance fraud (ex healthcare) costs Americans $40 billion a year. That works out to $400-to-$700 per family. That means higher premiums. So how do companies crack down on fraud? How can they ferret it out? One of the tools in their tool box is, or should be, text analytics. Insurance companies collect massive volumes of text data every day from customers, agents, adjusters, health care professionals, hospitals, government agencies, police,...

read more

A good example of QDA Miner’s analysis and visualization features

  Mission statements are an important strategic management tool for many companies, large and small. Well crafted, they serve as a quick reference to internal and external stakeholders as to what a company is and what it does.  They can help leadership and employees formulate a strategic direction around common goals and values. Mission statements, their impact, value, important components, audiences etc have been studied by academics for many years. In their paper Stakeholder Orientation in Cruise Lines’ Mission Statements, Lara Penco and Giorgio...

read more