How to Automate and Improve Analysis of Customer Comments by Dr. Jarle Hildrum

This session  presented by Dr. Jarle Hildrum, Senior Research Fellow at Telenor Group is about “how to use Text Analytics to Improve and Automate Analysis of Customer Comments”.

Jarle shows us how he used WordStat machine learning classification and the dictionary-based features to eliminate manual work in customer analytics teams, thereby saving money and freeing up time for more rewarding work. Telenor Group is an international provider of telecommunications services. It serves customers in the Nordic countries and Asia.