Below are some of the questions we’ve commonly received concerning our software. Click on a question below to see the answer. If you can’t find an answer to your question, then please fill out our online support form. A member of our technical support team will answer your inquiry within 24 hours.
How do I install my Provalis Research software?
To install the software, please follow the instructions below:
- Download the software from our website to your computer
- Copy and paste your license file on the desktop of your computer
- Run the software
- Enter your activation code
- Enter a new password
For more information, see the video Registering and activating the software
On how many computers can I Install a single license?
A single-user license can be installed on two computers (e.g. 1 laptop and 1 desktop) but you cannot run the program at the same time on both machines.
I purchased a new computer. How do I transfer my license?
In order to transfer your license file, please follow the instructions below:
- Deactivate your software from the menu «Help» then «Deactivate»
- Uninstall the software from your old computer
- Download the software from our website in your new computer:
You should download the same version as your actual software
- Copy and paste your license file on the desktop of your new computer
- Run the software.
- Enter your activation code
- Enter your old password and then select a new one. You need to choose a new password that has never been used before to activate this specific license.
I just ordered but I didn’t receive any download instructions. What should I do?
All orders are processed manually to ensure accuracy. You should normally receive your activation code and license file by email within 24 hours. If you didn’t receive these after 24 hours, please contact-us.
Can I use Provalis Research software on an Apple Mac or Linux computers ?
QDA Miner and WordStat will run on a Mac OS computer with Parallels, Boot Camp, Virtual Box, CrossOver, or other Windows emulation tools. The software will also run on Linux computers using CrossOver or Wine. For more information, click here.
Is there a limit to the number of documents I can import?
There is no limit to the number of documents per se. We have seen projects with hundreds of thousands of cases, each containing a short document. There is however a theoretical limit of 2 billion documents; the actual limit corresponds to the amount of available disk space. A single project can thus take tens of several gigabits of hard disk space.
Can I import PDF Documents?
The short answer is yes. Most PDF files can easily be imported directly with the all text formatting and optionally, with the images. PDF documents are converted into editable documents, storing them in rich-text format, just like any other document file type supported by QDA Miner. The conversion engine has been carefully designed to remove hyphens and unnecessary carriage returns, adjust the text flow in multi-column documents, and import tables and images correctly.
Despite advanced importation features, some PDF documents may still not be imported properly. Some PDF files consist of scanned images of the original document and contain no text at all. These can be easily recognized by the fact that it is not possible to select any text segment or that text searches never return any hits. Other documents may have quite complex layout designs, making their proper importation quite difficult. For those documents, we recommend pre-processing them with full-fledged OCR (Optical Character Recognition) software like Abbyy’s FineReader or Nuance’s OmniPage or by some PDF to Word conversion tools like PDF Transformer by Abbyy. Although the latest version of Acrobat Professional does include some OCR features, its performance was deemed not good enough to preserve the document structure.
We also recommend removing images or scaling down the graphic resolution of images to the lowest setting because images will significantly increase the resulting document size and will slow down the browsing and text-processing speed of QDA Miner and WordStat.